Crisis Management Definition:
Crisis management refers to the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization, its stakeholders, or the public. Effective crisis management involves preparation, response, and recovery strategies to minimize impact and restore normal operations.
Best Practices for Crisis Management
- Crisis Plan: Develop a comprehensive crisis management plan outlining roles and responsibilities.
- Communication: Establish clear communication channels for internal and external stakeholders.
- Training: Conduct regular training and simulation exercises to prepare employees for potential crises.
How Crisis Management Works
- Preparation: Develop and implement a crisis management plan.
- Response: Activate the crisis response team and execute the plan during a crisis.
- Recovery: Assess the impact, implement recovery measures, and restore normal operations.
Key Features of Crisis Management
- Proactive Planning: Involves preparing for potential crises before they occur.
- Rapid Response: Requires swift action to mitigate the impact of the crisis.
- Communication: Ensures clear and effective communication with stakeholders.
