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Support
High IQ products require high EQ support
That’s why HackerEarth employs a zero-bot customer support policy
<1 hour
Turnaround Time
The shortest turnaround times in the industry
Despite the fact that we offer the least automated and most
human support system, we offer best-in-class turnaround
times for both our partners and candidates.
Collaborative support
We go the extra mile when it comes to resolving any enquiries. Which is why, when you launch an enquiry on our platform, we work collaboratively behind-the-scenes to engineer a solution.
We aren’t just an assessment tool We are your partners
Our support workflow involves all departments of the organization, regardless of whether it’s a business or a candidate
that needs it. So reaching out to our support team means reaching out to every department at HackerEarth.
92%
CSAT
B2B
87
CSAT
B2C
64
Net Promote
Score
You have a GREAT team.
The speed and responsiveness are mind-blowing.
Shoutout to the support team at HackerEarth.
Despite everything being virtual for the first time, they made sure things went smoothly.
Let’s get to work
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