High IQ products require high EQ support
That’s why HackerEarth employs a zero-bot customer support policy
The shortest turnaround times in the industry
Despite the fact that we offer the least automated and most human support system, we offer best-in-class turnaround times for both our partners and candidates.
<1 hour Turnaround Time
Collaborative support
We go the extra mile when it comes to resolving any enquiries. Which is why, when you launch an enquiry on our platform, we work collaboratively behind-the-scenes to engineer a solution.
We aren’t just an assessment tool
We are your partners
Our support workflow involves all departments of the organization, regardless of whether it’s a business or a candidate that needs it. So reaching out to our support team means reaching out to every department at HackerEarth.
CSAT
Score
Net Promote
Score
Dedicated Customer Success Manager
Comprehensive onboarding
Quarterly support reviews
You have a GREAT team.
The speed and responsiveness are mind-blowing.
Shoutout to the support team at HackerEarth.
Despite everything being virtual for the first time, they made sure things went smoothly.
