Support

High IQ products require high EQ support

That’s why HackerEarth employs a zero-bot customer support policy

The shortest turnaround times in the industry

Despite the fact that we offer the least automated and most human support system, we offer best-in-class turnaround times for both our partners and candidates.

The shortest turnaround times in the industry
<1 hour Turnaround Time
The shortest turnaround times in the industry
Collaborative support

Collaborative support

We go the extra mile when it comes to resolving any enquiries. Which is why, when you launch an enquiry on our platform, we work collaboratively behind-the-scenes to engineer a solution.

We aren’t just an assessment tool
We are your partners

Our support workflow involves all departments of the organization, regardless of whether it’s a business or a candidate that needs it. So reaching out to our support team means reaching out to every department at HackerEarth.

90%
CSAT
Score
64
Net Promote
Score
Dedicated customer success
Dedicated Customer Success Manager
Comprehensive onboarding
Comprehensive onboarding
Quarterly support reviews
Quarterly support reviews

Let’s get to work

Request a demo