High IQ products require high EQ support
That’s why HackerEarth employs a zero-bot customer support policy
The shortest turnaround times in the industry
Despite the fact that we offer the least automated and most human support system, we offer best-in-class turnaround times for both our partners and candidates.
<1 hour Turnaround Time
We go the extra mile when it comes to resolving any enquiries. Which is why, when you launch an enquiry on our platform, we work collaboratively behind-the-scenes to engineer a solution.
We aren’t just an assessment tool
We are your partners
Our support workflow involves all departments of the organization, regardless of whether it’s a business or a candidate that needs it. So reaching out to our support team means reaching out to every department at HackerEarth.
Dedicated Customer Success Manager
Quarterly support reviews
You have a GREAT team.
The speed and responsiveness are mind-blowing.
Shoutout to the support team at HackerEarth.
Despite everything being virtual for the first time, they made sure things went smoothly.