For most organizations, their employees are their most valuable assets and their most expensive as well. It is, therefore, essential that your human resources adds value and provides the necessary support to ensure that the customers’ expectations are met.
To provide value to both the customer and the organization, it is important that the HR professional has a thorough understanding of the value chain — running from the customer back through the entire organization — and of how interdepartmental interactions can enable, or put a constraint on, operational performance and customer service
What you will learn:
- Why it is important to link HR strategy, systems and processes to the value chain
- What needs to be linked
- Understanding how David Ulrich’s ‘The Future of HR-Outside/In’ video can assist in linking HR to the value chain
- Why internal collaboration is essential to ensuring that HR adds value
- How the failure to link HR to the value chain can have a detrimental effect on the service provided to the customer and be detrimental to both the ROI and the bottom line
- Why it is important to ensure that everything is linked to the value chain before embarking on a programme of digitalization
