Informal Communication Definition
Informal Communication in the workplace refers to the process of sharing information, ideas, and thoughts through casual means such as conversations, emails, instant messages, or social media platforms. This type of communication is not bound by formal rules or structures and often occurs in a more relaxed and spontaneous manner.
Key Features of Informal Communication:
1. Flexibility: Informal communication allows for quick and direct exchange of information without the need for formalities or protocols.
2. Building Trust: By engaging in informal communication, employees can develop stronger relationships and build trust with their colleagues and superiors.
3. Quick Decision-Making: Informal communication can help in making faster decisions as information can be shared and discussed in real-time.
4. Innovation: Informal communication fosters a creative environment where ideas can flow freely and lead to innovation and problem-solving.
5. Employee Engagement: Informal communication can help in boosting employee morale and engagement by providing a platform for sharing opinions and feedback.
How Does It Work?
Initiation: Starts spontaneously between members of an organization based on personal connections, shared interests, or the need to exchange information quickly.
Medium: Can occur through various mediums, including in-person conversations, phone calls, text messages, social media, and instant messaging platforms.
Spread of Information: Information spreads through personal networks, often leading to the rapid dissemination of news, ideas, and feedback across different levels of the organization.
Feedback and Clarification: Provides an avenue for immediate feedback and clarification of doubts in an informal setting, which can enhance understanding and problem-solving.