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How to Assess Troubleshooting Skills During Tech Hiring

How to Assess Troubleshooting Skills During Tech Hiring

Author
Nischal V Chadaga
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December 13, 2024
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3 min read
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Troubleshooting is a critical skill in tech roles, where professionals frequently encounter complex issues requiring quick thinking and effective problem-solving. Whether it’s debugging code, resolving infrastructure issues, or addressing production outages, strong troubleshooting skills directly impact business continuity and success.

Assessing troubleshooting abilities, however, requires a structured approach to evaluate how candidates perform under pressure, analyze problems, and apply solutions. In this guide, we’ll explore actionable strategies for identifying troubleshooting skills during tech hiring and how HackerEarth can simplify this process.

Why are troubleshooting skills essential in tech?

Troubleshooting goes beyond technical knowledge—it’s about adaptability, logical reasoning, and collaboration. According to LinkedIn data, 65% of employers rank problem-solving as one of the most sought-after skills, and in tech hiring, troubleshooting is often a deal-breaker for high-stakes roles.

For instance:

  • A backend developer must identify and resolve database errors causing performance issues.
  • A DevOps engineer must diagnose and fix infrastructure bottlenecks impacting deployment pipelines.
  • A tech support specialist must quickly assess and resolve user-reported software bugs to ensure customer satisfaction.

Strong troubleshooting skills allow teams to minimize downtime, maintain efficiency, and deliver consistent results under challenging circumstances.

Key metrics for assessing troubleshooting skills

When evaluating troubleshooting abilities, focus on metrics that reveal both technical competency and approach. Here’s what to assess:

1. Problem Analysis

Definition: The ability to break down complex problems into smaller, manageable components.

Example: A candidate diagnosing a system outage should methodically isolate potential causes, such as server misconfigurations, network issues, or software bugs, rather than guessing solutions.

How to assess:

  • Present a real-world scenario like a broken API or slow-loading web application.
  • Observe how candidates analyze logs, identify patterns, and prioritize potential causes.

2. Logical thinking

Definition: Using structured reasoning to find the most efficient path to a solution.

Example: In debugging, a candidate must decide whether to review recent code changes, test dependencies, or analyze error messages. Logical thinking ensures they avoid trial-and-error approaches.

How to assess:

  • Use coding challenges with intentionally embedded bugs.
  • Evaluate whether candidates take a step-by-step approach to resolve issues systematically.

3. Technical knowledge

Definition: Applying the right tools, frameworks, or languages to fix specific issues.

Example: An engineer troubleshooting a Kubernetes pod failure should know how to check resource limits, examine container logs, and test DNS configurations.

How to assess:

  • Conduct hands-on assessments that mimic real job challenges, such as server misconfigurations or deployment errors.
  • Use HackerEarth’s role-specific assessments to measure candidates’ proficiency in tools like Kubernetes, Docker, or Python.

4. Stress management

Definition: Staying calm and focused while troubleshooting high-pressure issues.

Example: During a production outage, a site reliability engineer (SRE) must prioritize fixes, communicate effectively with stakeholders, and implement temporary workarounds while investigating root causes.

How to assess:

  • Simulate high-pressure scenarios, such as resolving a critical bug in a limited timeframe.
  • Observe how candidates balance urgency with accuracy, communicate updates, and avoid panic-driven decisions.

5. Collaboration

Definition: Effectively working with teammates or stakeholders to resolve problems.

Example: A full-stack developer working on a complex bug may need input from database administrators or UX designers to address dependencies and align solutions.

How to assess:

  • Incorporate team-based problem-solving tasks into your hiring process.
  • Use HackerEarth’s virtual hackathons to evaluate how candidates collaborate in real-time to resolve shared challenges.

Effective methods to assess troubleshooting skills

1. Real-world simulations

Create hands-on tasks that mirror the challenges candidates would face in the role. For example:

  • Ask a DevOps candidate to debug a CI/CD pipeline failure.
  • Assign a frontend developer a task to fix performance issues on a web page.

HackerEarth’s customizable assessments allow recruiters to design problem-solving scenarios tailored to specific roles, ensuring candidates are tested on relevant troubleshooting tasks.

2. Case studies

Present candidates with a technical issue and ask them to outline their thought process for resolving it. Case studies reveal their analytical approach, logical reasoning, and technical understanding.

Example: “Your team discovers that a recently deployed feature caused a spike in server load. How would you investigate and address the issue?”

3. Pair programming

Pair programming sessions are an excellent way to observe how candidates troubleshoot collaboratively. During these sessions:

  • Provide candidates with a buggy codebase and ask them to work through solutions alongside an interviewer.
  • Evaluate how well they communicate their thought process and adapt to feedback.

HackerEarth’s FaceCode platform enables real-time coding interviews and collaborative problem-solving, providing interviewers with detailed insights into candidates’ performance.

4. Debugging challenges

Introduce deliberate bugs into code or system configurations and ask candidates to identify and fix them. Debugging challenges test both technical knowledge and structured troubleshooting approaches.

HackerEarth’s coding assessments come equipped with debugging tasks designed for multiple tech stacks, allowing recruiters to assess candidates’ skills efficiently.

5. Behavioral interviews

Ask candidates about past experiences with troubleshooting, such as:

  • “Describe a time when you resolved a critical issue under a tight deadline. What was your approach?”
  • “How do you prioritize tasks when facing multiple problems at once?”

Behavioral interviews offer insights into candidates’ problem-solving mindset and adaptability.

How HackerEarth supports troubleshooting skill assessment

HackerEarth’s platform is purpose-built to help recruiters evaluate troubleshooting skills with precision:

  • Role-specific tests: Design tailored assessments for DevOps, software development, QA, and more.
  • Real-time simulations: Use HackerEarth’s hands-on environments to replicate real-world challenges like debugging, system outages, or performance optimization.
  • AI-driven insights: Gain detailed analytics on how candidates approach problem-solving, including time taken for each step.
  • Live interviews: Conduct collaborative troubleshooting exercises with coding tools, whiteboarding, and replay options.

Conclusion

Troubleshooting is an indispensable skill for tech professionals, and hiring the right talent can mean the difference between quick resolutions and costly downtime. By using structured assessments, real-world simulations, and HackerEarth’s innovative tools, recruiters can identify candidates who excel under pressure, think critically, and resolve complex issues effectively.

With HackerEarth, you can build a robust hiring process that ensures your tech team has the problem-solvers they need to succeed.

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Author
Nischal V Chadaga
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December 13, 2024
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3 min read
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A New Era of Code

Vibe coding is a new method of using natural language prompts and AI tools to generate code. I have seen firsthand that this change makes software more accessible to everyone. In the past, being able to produce functional code was a strong advantage for developers. Today, when code is produced quickly through AI, the true value lies in designing, refining, and optimizing systems. Our role now goes beyond writing code; we must also ensure that our systems remain efficient and reliable.

From Machine Language to Natural Language

I recall the early days when every line of code was written manually. We progressed from machine language to high-level programming, and now we are beginning to interact with our tools using natural language. This development does not only increase speed but also changes how we approach problem solving. Product managers can now create working demos in hours instead of weeks, and founders have a clearer way of pitching their ideas with functional prototypes. It is important for us to rethink our role as developers and focus on architecture and system design rather than simply on typing c

The Promise and the Pitfalls

I have experienced both sides of vibe coding. In cases where the goal was to build a quick prototype or a simple internal tool, AI-generated code provided impressive results. Teams have been able to test new ideas and validate concepts much faster. However, when it comes to more complex systems that require careful planning and attention to detail, the output from AI can be problematic. I have seen situations where AI produces large volumes of code that become difficult to manage without significant human intervention.

AI-powered coding tools like GitHub Copilot and AWS’s Q Developer have demonstrated significant productivity gains. For instance, at the National Australia Bank, it’s reported that half of the production code is generated by Q Developer, allowing developers to focus on higher-level problem-solving . Similarly, platforms like Lovable enable non-coders to build viable tech businesses using natural language prompts, contributing to a shift where AI-generated code reduces the need for large engineering teams. However, there are challenges. AI-generated code can sometimes be verbose or lack the architectural discipline required for complex systems. While AI can rapidly produce prototypes or simple utilities, building large-scale systems still necessitates experienced engineers to refine and optimize the code.​

The Economic Impact

The democratization of code generation is altering the economic landscape of software development. As AI tools become more prevalent, the value of average coding skills may diminish, potentially affecting salaries for entry-level positions. Conversely, developers who excel in system design, architecture, and optimization are likely to see increased demand and compensation.​
Seizing the Opportunity

Vibe coding is most beneficial in areas such as rapid prototyping and building simple applications or internal tools. It frees up valuable time that we can then invest in higher-level tasks such as system architecture, security, and user experience. When used in the right context, AI becomes a helpful partner that accelerates the development process without replacing the need for skilled engineers.

This is revolutionizing our craft, much like the shift from machine language to assembly to high-level languages did in the past. AI can churn out code at lightning speed, but remember, “Any fool can write code that a computer can understand. Good programmers write code that humans can understand.” Use AI for rapid prototyping, but it’s your expertise that transforms raw output into robust, scalable software. By honing our skills in design and architecture, we ensure our work remains impactful and enduring. Let’s continue to learn, adapt, and build software that stands the test of time.​

Ready to streamline your recruitment process? Get a free demo to explore cutting-edge solutions and resources for your hiring needs.

Guide to Conducting Successful System Design Interviews in 2025

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What is Systems Design?

Systems Design is an all encompassing term which encapsulates both frontend and backend components harmonized to define the overall architecture of a product.

Designing robust and scalable systems requires a deep understanding of application, architecture and their underlying components like networks, data, interfaces and modules.

Systems Design, in its essence, is a blueprint of how software and applications should work to meet specific goals. The multi-dimensional nature of this discipline makes it open-ended – as there is no single one-size-fits-all solution to a system design problem.

What is a System Design Interview?

Conducting a System Design interview requires recruiters to take an unconventional approach and look beyond right or wrong answers. Recruiters should aim for evaluating a candidate’s ‘systemic thinking’ skills across three key aspects:

How they navigate technical complexity and navigate uncertainty
How they meet expectations of scale, security and speed
How they focus on the bigger picture without losing sight of details

This assessment of the end-to-end thought process and a holistic approach to problem-solving is what the interview should focus on.

What are some common topics for a System Design Interview

System design interview questions are free-form and exploratory in nature where there is no right or best answer to a specific problem statement. Here are some common questions:

How would you approach the design of a social media app or video app?

What are some ways to design a search engine or a ticketing system?

How would you design an API for a payment gateway?

What are some trade-offs and constraints you will consider while designing systems?

What is your rationale for taking a particular approach to problem solving?

Usually, interviewers base the questions depending on the organization, its goals, key competitors and a candidate’s experience level.

For senior roles, the questions tend to focus on assessing the computational thinking, decision making and reasoning ability of a candidate. For entry level job interviews, the questions are designed to test the hard skills required for building a system architecture.

The Difference between a System Design Interview and a Coding Interview

If a coding interview is like a map that takes you from point A to Z – a systems design interview is like a compass which gives you a sense of the right direction.

Here are three key difference between the two:

Coding challenges follow a linear interviewing experience i.e. candidates are given a problem and interaction with recruiters is limited. System design interviews are more lateral and conversational, requiring active participation from interviewers.

Coding interviews or challenges focus on evaluating the technical acumen of a candidate whereas systems design interviews are oriented to assess problem solving and interpersonal skills.

Coding interviews are based on a right/wrong approach with ideal answers to problem statements while a systems design interview focuses on assessing the thought process and the ability to reason from first principles.

How to Conduct an Effective System Design Interview

One common mistake recruiters make is that they approach a system design interview with the expectations and preparation of a typical coding interview.
Here is a four step framework technical recruiters can follow to ensure a seamless and productive interview experience:

Step 1: Understand the subject at hand

  • Develop an understanding of basics of system design and architecture
  • Familiarize yourself with commonly asked systems design interview questions
  • Read about system design case studies for popular applications
  • Structure the questions and problems by increasing magnitude of difficulty

Step 2: Prepare for the interview

  • Plan the extent of the topics and scope of discussion in advance
  • Clearly define the evaluation criteria and communicate expectations
  • Quantify constraints, inputs, boundaries and assumptions
  • Establish the broader context and a detailed scope of the exercise

Step 3: Stay actively involved

  • Ask follow-up questions to challenge a solution
  • Probe candidates to gauge real-time logical reasoning skills
  • Make it a conversation and take notes of important pointers and outcomes
  • Guide candidates with hints and suggestions to steer them in the right direction

Step 4: Be a collaborator

  • Encourage candidates to explore and consider alternative solutions
  • Work with the candidate to drill the problem into smaller tasks
  • Provide context and supporting details to help candidates stay on track
  • Ask follow-up questions to learn about the candidate’s experience

Technical recruiters and hiring managers should aim for providing an environment of positive reinforcement, actionable feedback and encouragement to candidates.

Evaluation Rubric for Candidates

Facilitate Successful System Design Interview Experiences with FaceCode

FaceCode, HackerEarth’s intuitive and secure platform, empowers recruiters to conduct system design interviews in a live coding environment with HD video chat.

FaceCode comes with an interactive diagram board which makes it easier for interviewers to assess the design thinking skills and conduct communication assessments using a built-in library of diagram based questions.

With FaceCode, you can combine your feedback points with AI-powered insights to generate accurate, data-driven assessment reports in a breeze. Plus, you can access interview recordings and transcripts anytime to recall and trace back the interview experience.

Learn how FaceCode can help you conduct system design interviews and boost your hiring efficiency.

How Candidates Use Technology to Cheat in Online Technical Assessments

Impact of Online Assessments in Technical Hiring In a digitally-native hiring landscape, online assessments have proven to be both a boon and a bane for recruiters and employers. The ease and...

Impact of Online Assessments in Technical Hiring


In a digitally-native hiring landscape, online assessments have proven to be both a boon and a bane for recruiters and employers.

The ease and efficiency of virtual interviews, take home programming tests and remote coding challenges is transformative. Around 82% of companies use pre-employment assessments as reliable indicators of a candidate's skills and potential.

Online skill assessment tests have been proven to streamline technical hiring and enable recruiters to significantly reduce the time and cost to identify and hire top talent.

In the realm of online assessments, remote assessments have transformed the hiring landscape, boosting the speed and efficiency of screening and evaluating talent. On the flip side, candidates have learned how to use creative methods and AI tools to cheat in tests.

As it turns out, technology that makes hiring easier for recruiters and managers - is also their Achilles' heel.

Cheating in Online Assessments is a High Stakes Problem



With the proliferation of AI in recruitment, the conversation around cheating has come to the forefront, putting recruiters and hiring managers in a bit of a flux.



According to research, nearly 30 to 50 percent of candidates cheat in online assessments for entry level jobs. Even 10% of senior candidates have been reportedly caught cheating.

The problem becomes twofold - if finding the right talent can be a competitive advantage, the consequences of hiring the wrong one can be equally damaging and counter-productive.

As per Forbes, a wrong hire can cost a company around 30% of an employee's salary - not to mention, loss of precious productive hours and morale disruption.

The question that arises is - "Can organizations continue to leverage AI-driven tools for online assessments without compromising on the integrity of their hiring process? "

This article will discuss the common methods candidates use to outsmart online assessments. We will also dive deep into actionable steps that you can take to prevent cheating while delivering a positive candidate experience.

Common Cheating Tactics and How You Can Combat Them


  1. Using ChatGPT and other AI tools to write code

    Copy-pasting code using AI-based platforms and online code generators is one of common cheat codes in candidates' books. For tackling technical assessments, candidates conveniently use readily available tools like ChatGPT and GitHub. Using these tools, candidates can easily generate solutions to solve common programming challenges such as:
    • Debugging code
    • Optimizing existing code
    • Writing problem-specific code from scratch
    Ways to prevent it
    • Enable full-screen mode
    • Disable copy-and-paste functionality
    • Restrict tab switching outside of code editors
    • Use AI to detect code that has been copied and pasted
  2. Enlist external help to complete the assessment


    Candidates often seek out someone else to take the assessment on their behalf. In many cases, they also use screen sharing and remote collaboration tools for real-time assistance.

    In extreme cases, some candidates might have an off-camera individual present in the same environment for help.

    Ways to prevent it
    • Verify a candidate using video authentication
    • Restrict test access from specific IP addresses
    • Use online proctoring by taking snapshots of the candidate periodically
    • Use a 360 degree environment scan to ensure no unauthorized individual is present
  3. Using multiple devices at the same time


    Candidates attempting to cheat often rely on secondary devices such as a computer, tablet, notebook or a mobile phone hidden from the line of sight of their webcam.

    By using multiple devices, candidates can look up information, search for solutions or simply augment their answers.

    Ways to prevent it
    • Track mouse exit count to detect irregularities
    • Detect when a new device or peripheral is connected
    • Use network monitoring and scanning to detect any smart devices in proximity
    • Conduct a virtual whiteboard interview to monitor movements and gestures
  4. Using remote desktop software and virtual machines


    Tech-savvy candidates go to great lengths to cheat. Using virtual machines, candidates can search for answers using a secondary OS while their primary OS is being monitored.

    Remote desktop software is another cheating technique which lets candidates give access to a third-person, allowing them to control their device.

    With remote desktops, candidates can screen share the test window and use external help.

    Ways to prevent it
    • Restrict access to virtual machines
    • AI-based proctoring for identifying malicious keystrokes
    • Use smart browsers to block candidates from using VMs

Future-proof Your Online Assessments With HackerEarth

HackerEarth's AI-powered online proctoring solution is a tested and proven way to outsmart cheating and take preventive measures at the right stage. With HackerEarth's Smart Browser, recruiters can mitigate the threat of cheating and ensure their online assessments are accurate and trustworthy.
  • Secure, sealed-off testing environment
  • AI-enabled live test monitoring
  • Enterprise-grade, industry leading compliance
  • Built-in features to track, detect and flag cheating attempts
Boost your hiring efficiency and conduct reliable online assessments confidently with HackerEarth's revolutionary Smart Browser.
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