CleverTap
CleverTap
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Jobs / Integration Specialist/ Onboarding Manager/ Technical Account Manager(TAM)

Integration Specialist/ Onboarding Manager/ Technical Account Manager(TAM)
Posted on: 7th July, 2021 | Closed

Skills C++
Experience 3 years+ exp
Cost to Company Best in industry
Job Location Mumbai, Maharashtra, India
How to apply Take a 3 hrs screening test organized by CleverTap.
  • Opening time: Aug 06, 2021 12:30 PM UTC
  • Closing time: Sep 19, 2021 06:25 PM UTC
Note: You can take the test anytime between the given duration
 
Purpose:
 
Responsible for providing complete technical solution to the customers for CleverTap product integration with the customer's system.
 
Key Responsibilities:
  • Partnering with the Customer Success Team, to own the relationship with customers’ technical team for the assigned accounts.
  • Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity.
  • Attend to customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle.
  • Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
  • Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes
Key Requirements:
  • 3+ years of experience in customer facing role involving development, technical problem solving and product implementation/integration.
  • Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
Measures of Success:
  • Customer onboarding days,
  • Time to resolve issues/ requests,
  • Product adoption - breadth and depth.
Reporting Relationship:
  • Reports to: Director/Technical Solutions Group 
  • Direct Report: None
Key Competencies:
  • Functional/ Technical: Business process understanding, Software design and deployment, Database concepts
  • Behavioural/ Leadership: Problem solving, teamwork and collaboration, Communication
About CleverTap
CleverTap empowers digital brands to increase customer retention and lifetime value with the help of data, personalization, deep-tech and automation. We work with thousands of brands globally, including Dream 11, Dunzo, Lenskart, Zomato, Pharmeasy, MX Player, Premier League and GO-JEK.
CleverTap customers leverage Data, AI and Machine Learning for behavioral insights, predictive segmentation, user experience optimization, and fully automated campaign orchestration. The platform ingests ~15 billion user interactions daily, and sends out about 2 billion message notifications each day on behalf of its customers. Our patent-pending technology was invented to solve for scale, speed and security. You can follow our tech blog here - https://tech.clevertap.com/.
 
CleverTap is backed by Sequoia Capital, Accel and Tiger Global. Headquartered in Mountain View, US, our 350+ CTzens work out of Mumbai, Singapore, Dubai, and other locations globally. We’re one of the fastest growing SaaS startups in the marketing technology space.
 
CleverTap is Great Place to Work-Certified™ and has been named Forbes’ Best Startup Employer in America for 2 years in a row - 2020 and 2021. For more information, visit clevertap.com or follow us on LinkedIn and Twitter.
 
 
  
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