Anil K Pantangi

Delivery Manager at Capgemini
Atlanta, GA, United States
Oklahoma State University
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Language Activity
Work Experience
Delivery Manager
Aug 2012 - Present (5 years and 9 months)
- Solution design and development of package software implementation and custom service development - Technical assessment and review of project transformation and enhancements requests - Development of Canned and ad-hoc Reports as per Service management data needs and requests. - Solution design of data feed setup to Client’s care Data lake to augment customer churn analytics by providing escalation commonality. - Designed interfaces via web, SOAP, Connect direct and db link to unify escalation ticketing platforms and automate dispatch process for a seamless customer experiencePage 1 - Delivery architect for automated outound call applications for customer updates via Mobile gateway - Gathered data consolidation requirements and mashup data to support telco mergers and acquisition projects - Designed and developed workflows for automatic and semi-automatic ticketing systems - Spearheaded the development efforts in proof of concepts for mobility and analytics using Tableau, SSRS and Microstrategy - Coordinate with onsite and offshore team as a Development/Deployment manager. - Coordinating and assisting in scheduled and ad-hoc releases according to maintenance windows. - Managing the maintenance and application support activities and handle Issue triage process - Technical review and assessment of code components. - Involved in Business analysis, system analysis and design - Contribute to Test planning and defect management - Active member in preparation of Statement of Work and Project estimates for new development work and enhancements. - Provide training to team members, product owners and users as needed
Manager, Senior Apps Consultant
Capgemini America Inc
Research Assistant
Oklahoma State University
Aug 2011 - Aug 2012 (1 year and 1 months)
- Data mining project related to Patient/Customer experience to evaluate the management intervention strategies introduced. - Data analysis project to predict the revisit of the customer to a Fortune500 ski-resort by conducting multi year churn and multi visit churn customers - Kiosk location optimization – CRM project of a Payments company – Clustering and Factor analysis to identify the variables and drivers of KPIs
Senior Project Engineer
Wipro Technologies
Apr 2010 - Jun 2011 (1 year and 3 months)
Systems Engineer
IBM Global Business Services
May 2008 - Apr 2010 (2 years and 0 months)
Oklahoma State University
Master of Science (MS)
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