Aishwarya

Recruitment Specialist at HackerEarth
Bangalore, Karnataka, India
Education:
MS Ramaiah Institute of Technology
Profile
Experience
Projects
Education
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HackerEarth is the network of top developers across the world, enabling them to connect to start-ups, tech companies, organizations and discover the best developer jobs.
Language Activity
Work Experience
Recruitment Specialist
HackerEarth, Bangalore, Karnataka, India
Oct 2014 - Present (2 years and 10 months)
Senior Customer Care Executive
IBM, Bangalore
Jun 2010 - Jul 2012 (2 years and 2 months)
Key Responsibilities:
To handle all inbound/outbound calls effectively, providing concise advice to the customer.
Was the compliance SPOC from the team.
Helped my manager in organizing training schedules from a Work-flow Standpoint.
Support and assist colleagues within the team by sharing best practices.
Make a full contribution to the team and department’s overall performance.
Identify and suggest improvements to new and existing processes/procedures/systems (quality initiatives)
Interacting with customers and working towards resolving their queries.
Negotiating payment arrangement to a suitable level for both customer and the department.
Utilize the coaching and training tools provided in relation to collection techniques
Support and assist colleagues within the team and the process (Best Practice Sharing)
Adhered to all compliance and quality protocols that were defined
Projects
Training Needs Identification
Jan 2014 - Apr 2014 (4 months)
“A study on Training Needs Identification in Automobile Financing Industry - A study at Toyota Financial Services India”

In the current scenario of everyone wanting to be on the top performing well and wanting to be recognized it is important that they have the right knowledge, skill and attitude to achieve all this. To be able to get the right knowledge, skill and attitude the organization should provide its employees with effective training programs. One way to make sure the right training is being provided is the implementation of training needs identification in organizations. With the changing trends and technology organizations should keep in mind that it is part of the race and make sure it keeps itself up to date.
Organizations cannot follow the age old method of training's anymore; they need to make sure they are first identifying the specific training needs and then proceeding to the training programs.

Keeping this in mind a research was conducted at Toyota Financial Services India Ltd by collecting data through questionnaire method and also interacting with the employees at the company during my internship at Toyota Financial Services India Ltd for a period of one month.

After conducting the research a project report was prepared on the same using SPSS to do the hypothesis testing. With the help of the findings at the organization it was concluded that without a clear understanding of needs, training efforts are at best randomly useful and at worst, useless. The trainer will only be successful and perceived as such to the extent that needs are carefully assessed and programs developed and carried out that meet those needs. The end result is a more precise picture of training needs, which can lead to a performance improvement, oriented training program and better results from training.
So the organization should keep in mind the importance of having a training needs identification program so that they are able to do the best to the employees as well as be able to have the organizational objectives met. Implement this and definitely there will be significant changes which will be observed in the organization
Education
MS Ramaiah Institute of Technology
MBA, HR
2012 - 2014
Baldwin Women's Methodist College
Bcom, Finance
2007 - 2010
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