Overview

Introduction

At Synchrony Financial we are working hard to realize a clear purpose: to pioneer the future of financing, improving the success of every business we serve and the quality of each life we touch. We wake up every day obsessed with helping our partners of all sizes grow.

Our world is changing rapidly — and we know all too well that today’s innovations are tomorrow’s table stakes. That’s why we’ve launched this hackathon, “SYF H@CKON 2017.” We want to tap into your expertise to help us continue to shape the customer experience here at Synchrony Financial — in new, bold ways.

About Our Hackathon

Each day, Synchrony Financial works with thousands of consumers, retailers, merchants and businesses across our call centers in the U.S., India and the Philippines. By leveraging a variety of systems — ranging from IVR to web-based distributed user interfaces (UI) and data-rich applications — we serve our customers both over the phone and online. It’s our job to resolve their queries, safeguard their information, earn their loyalty and stay a step ahead of their needs.

That’s where your expertise comes in. We want you to help us shape the future of the customer experience in our contact center servicing channels. It’s as simple as that. Technologies like social, mobile, Artificial Intelligence and cloud are driving business innovation today. Give some thought to them, along with advancements in areas like predictive servicing, fraud prevention, security enhancements and speech recognition. How can you help us make the interactions we’re having with our customers today even better tomorrow?

Synchrony Financial is sponsoring this Hackathon to come up with new, innovative ideas to improve the experience our customers and associates have throughout the entire customer interaction. We know you have ideas, and it’s our job to give you an opportunity to show them off!

How to Enter

Whether you’re an individual or a team, the first step is to come up with an innovative idea and submit it through our SYF H@CKON 2017 platform. A panel of judges will review all ideas based on such factors as innovation, relevance to our business, creativity and feasibility. Judges will then arrive at a select number of individuals and teams to take part in a 18-hour Hackathon in Hyderabad later this December.

Who We Are

Synchrony Financial is one of the premier consumer financial services companies in the United States. We provide a range of credit products through programs we’ve established with a diverse group of national and regional retailers, local merchants, manufacturers, buying groups, industry associations and healthcare service providers. We offer expertise, partnership and innovation to help businesses and consumers achieve their unique ambitions. With over 85 years of experience, we are also the largest provider of private label credit cards in the United States based on purchase volume and receivables.*

*Source: The Nilson Report (June 2017, Issue #1112) - based on 2016 data.

We’re a Technology Company, Too

Synchrony Financial is a data-driven and technology-enabled company. We continue to pioneer and expand our digital capabilities to help our partners make smarter decisions and deliver the experiences their customers desire. With a technology platform that can be rapidly integrated across retailers and mobile wallets, we offer customers the tools, technology, service and flexibility for all the ways they spend and save. We have never been more passionate about the pursuit of new opportunities to be an innovative leader in our industry.

Themes

Open theme

Help shape the future of the customer experience in contact center servicing channels by exploring technology and business innovations — ranging from predictive servicing, fraud prevention and security, and speech recognition to the integration of social and mobile platforms with AI and cloud, and the use of other emerging technologies — to drive process automations and personalized interactions.

Prizes INR 3,75,000 in prizes

Main Prizes
First Prize
INR 1,75,000
Second Prize
INR 1,25,000
Third Prize
INR 75,000
opens at:
Sep 19, 2017, 06:30 AM CDT
closes on:
Nov 05, 2017, 12:25 PM CDT
Notifications
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