SYND iNNOVATE

Syndicate Bank is a pioneer to bring innovative technical solutions in the banking industry. The entire Banking industry is becoming both more strategically focused and technologically advanced to delight their customers and solve their problems efficiently.

The importance of innovation and developing new solutions that take advantage of data, advanced analytics, digital technologies, and new delivery platforms has never been more important.

To continue this innovative stride, we invite all of you to share, evolve, mutually learn in first ideating and building some unsolved technical problems by participating in Syndicate Bank's Hackathon - SYND iNNOVATE 2019

This theme invites ideas across any domain in the Banking & Fintech industry. Put on your thinking caps and start submitting your innovative ideas.

Check & Verify customer’s social life, connections, transactions, purchase patterns, travels, place of work, company where he is employed, current address and other details through social media/other platforms(LinkedIn, etc) through facial recognition and other information.

The Application/Mechanism should have voice-based Customer Grievance Redressal where Customer should be able to register & track grievance through voice message which gets directed to respective department with proper back-end system for redressing for management having centralized monitoring.

A person(our present customer, student, retired employee, part-time worker, freelancer, unemployed person, etc) can register freely and whenever he/she bring a new customer/deal for the bank he/she will get a commission/reward points which can be encashed.

This idea is the automation of how insurance Companies works for generating leads through Agents, we can set different percentage of commissions/reward points for different products(like housing loans, current accounts etc)

The App should have easy Signup process(through Social Sign Up options like Facebook, Google LinkedIn etc or signup through mobile number & OTP verification) & Not a lengthy Form, after signup, he can access his dashboard with different products for referral like Saving Account, Credit Card, Housing Loan, Personal Loan, Insurance Policy etc. After successful conversion of lead his dashboard should display 1 lead converted and his credit/reward points credited with an option to transfer money in his/her account.

The app should have 2 interface/versions one for Bank/Admin & other for Agent/User. Admin should have previlidge to add,delete and modify Products & Set Commission/Points for each of the products, track lead generation & conversion from users. Admin should also have previlidge to provide bonus to users in case of certain achievements (like 100 leads converted, then 500 leads converted...)

On conversion of successful leads milestones (Like 100 leads, 500 leads, 1000 leads) the user should get Badges for Level 1 Partner, Lever 2 Partner & Top Level Partner. (Editable by Admin)

On conversion of 100 successful leads milestone the user get automatic Verified Tick with his/her name(like Facebook) this milestone value for verification tick can be editable by Admin.

User Interface of App should be easy and clutterfree for user.

Any other creative things that can be added which can increase the functions of the App

Developing a system which can Analyze Branch’s Customer Data as per their Digital Channel Usage, Display the same in their Digital Signage System and suggest them to improve their Digital User base by migrating the customers to digital channels instead of conventional brick and mortar banking. The system should also recognize and reward most active digital banking users and display his/her name as a best performers in their System.

Branch Cleanliness & Ambience is the first thing which customer(or prospective customer) notices when he/she enters a branch. Govt. Banks do not always make the best first impressions when we look at cleanliness and ambiance. If the first impression to the customer is amazing, he will feel like “Wow this bank’s atmosphere is better than other banks and similar to PVT banks, then why should I go for other banks?”

A centralized system should be able to detect Cleanliness & ambiance effectively.

Develop a system to integrate Whatsapp business for amazing experience to customers like immediate receipts of transactions, smart notifications, online transactions details, chatbots, livechat etc. The system also to be used to send alerts like Interest rate changes , Bank offers on various products, on going campaign etc.

Developing Automated Queue Management System for Walk-In-Customer in the Branch with the help of latest technology like QR Codes, IoT etc. The customer should be able to scan QR code to get the ticket, which will guide the customer further by informing the counter number to serve him at the earliest. The system shall automatically re-schedule the counter to maintain FIFO order depending on customer requirements. Centralized monitoring system shall analyze the queue data, suggest the Branch to improve turnaround time and rank the branches accordingly.

Develop system which can identify HNI & Top 100 customers, send an alert to Branch Head so that the customer can be given special attention & privileged services when he/she enters Branch Premises. The customer shall be able to inform the Branch in advance that what kind of services he/she will avail on the day of his/her visit so that the staffs can extend him immediate service without or with minimum waiting time.

Developing system for providing facility to Customer to verify his/her registered mobile by scanning QR code in branch, Sending Missed Call or any other easy procedure to provide him hassle-free verification process more than one procedure can also be used to provide him options as per his/her convenience & alerts to be provided for the same.

Improving User Experience & User Interface for LAPS in Bank

https://lapsonline.syndicatebank.in:447/?PAGE_TYPE=R

Creating an Early Fraud Detection System by using AI, ML, NLP, BI or any other technology.

Analysis for faster customer Acquisition for Banking Products such as Credit Cards, Loans, Current Accounts, Fixed Deposits etc.