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Jobs / Support Engineers

Support Engineers
Posted on: 25th November, 2020 | Closed

Skills aws
Experience 3 years+ exp
Job Location Bangalore, Hyderabad
How to apply Take a 62 days 4 hrs 29 mins screening test organized by Microsoft.
  • Opening time: Jan 04, 2021 12:00 PM UTC
  • Closing time: Mar 07, 2021 04:29 PM UTC
Note: You can take the test anytime between the given duration

Overview:

  • Do you want to empower every person and every organization on the planet to achieve more?
  • Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?
  • If you love talking to and learning from customers and are excited about working with brilliant technical minds, we want to talk to you.

In Customer Service and Support, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.
Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

Our culture is built around attributes that drive our every decision and our every action:

• Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted.
• Growth Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things.
• Diverse & Inclusive - we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.
• One Microsoft - we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.
• Making a difference - we drive impact by looking for ways to continually improve our day-to- day responsibilities and the connections between our work and others.

Support Engineers (SE) serve as experienced technical resources for Microsoft’s customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day-to-day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Responsibilities

  • Support Engineers provide deep technical troubleshooting skills for escalated issues that involve Microsoft’s technically complex or politically sensitive support situations.
  • Achieve career growth and professional development through individual and team readiness. Contribute to the efficiency and effectiveness of the business through excellence in execution. Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms and products.
  • Works closely with the product team on some of the technical design issue and product changes.
  • Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers.
  • Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill.
  • Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely.
  • Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line.
  • Use advanced troubleshooting skills to analyze problems and workout solutions to meet customer needs; may involve writing code/scripts.
  • Report software bugs and customer suggestions. Acquire & coordinate resources from other groups as needed to resolve customer issues. Key technical interface to Quick Fix Engineering (QFE) and Development for the resolution of high impact or pervasive issues effecting

Microsoft's corporate clients. Experience Professional from either one area of the expert in below mentioned skills - (With 3+Yrs of Exp.)

  • SCCM
  • Intune
  • Exchange Online/On-prem
  • Skype/Teams
  • SharePoint Online/On-prem
  • Microsoft Office
  • Virtualization
  • Linux
  • AKS  Kubernetes
  • Networking
  • Net developers
      Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
About Microsoft

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world. We do business in 170 countries and are made up of 144,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.

Industry:Computer Software

Founded:1975

Website:https://news.microsoft.com/

Headquarters:Redmond, Washington

Microsoft Culture Attributes:

We will only achieve our mission if we live our culture. We start with becoming learners in all things—having a growth mindset. Then we apply that mindset to learning about our customers, being diverse and inclusive, working together as one, and—ultimately—making a difference in the world.

  • Growth mindset:

    We fundamentally believe that we need a culture founded in a growth mindset. It starts with a belief that everyone can grow and develop; that potential is nurtured, not pre-determined; and that anyone can change their mindset.

​​​​​​​We need to be always learning and insatiably curious. We need to be willing to lean in to uncertainty, take risks and move quickly when we make mistakes, recognizing failure happens along the way to mastery. And we need to be open to the ideas of others, where the success of others does not diminish our own.

  • Customer Obsessed:

    We will learn about our customers and their businesses with a beginner’s mind and then bring solutions that meet their needs. We will be insatiable in our desire to learn from the outside and bring it into Microsoft, while still innovating to surprise and delight our users.

  • Diverse & Inclusive:

    The world is diverse. We will better serve everyone on the planet by representing everyone on the planet. We will be open to learning our own biases and changing our behaviors, so we can tap into the collective power of everyone at Microsoft. We don’t just value differences, we seek them out, we invite them in. And as a result, our ideas are better, our products are better, and our customers are better served.

  • One Microsoft:

    We are a family of individuals united by a single, shared mission. It’s our ability to work together that makes our dreams believable and, ultimately, achievable. We will build on the ideas of others and collaborate across boundaries to bring the best of Microsoft to our customers as one. We are proud to be part of team Microsoft.

  • Making a difference:

    If we commit to being customer obsessed, becoming more diverse and inclusive, and operating as One Microsoft, we will achieve our mission to empower every person and organization on the planet. Beyond that, we will make a difference and find deep meaning in our work. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation.

Microsoft Benefits:

Know More about our Benefits by clicking here

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