Amazon Web Services
Amazon Web Services
Jobs / Cloud Support Engineer - Storage & Content Delivery

Cloud Support Engineer - Storage & Content Delivery
Posted on: 28th June, 2019 | Closed

Experience 3 years+ exp
Cost to Company Best in industry
Job Location Bangalore
How to apply Take a 1 hrs 30 mins screening test organized by Amazon Web Services.
  • Opening time: Jul 22, 2019 07:30 AM UTC
  • Closing time: Jul 28, 2019 01:25 PM UTC
Note: You can take the test anytime between the given duration

Amazon Web Services (AWS) is carrying on that tradition as the global leader in Cloud technologies. As an increasing number of enterprises move their critical systems to the cloud, we are in need of high-powered technical talent to help our customers navigate the operational challenges and complexities of cloud computing. AWS Support provides global technical support to a wide range of customers as they build applications on top of AWS services. As a member of the AWS Support team within AISPL, you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon who are developing these new capabilities. AWS Support teams consist of talented Support Associates which are located in five countries around the world and are growing rapidly.


The AWS Support team is seeking engineers that enjoy solving problems and working directly with customers. This role supports our services that focus on Storage and Content Delivery technologies including S3, SES, CloudFront, Storage Gateway, Elastic Transcoder, Glacier, Snowball and Media Services. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success.

  • Work on critical, highly complex customer problems that will span multiple AWS services.
  • Troubleshoot application deployments, recreate customer issues, and build a proof of concept applications.
  • Dive deep to resolve problems at their root, looking for failure patterns and suggest fixes.
  • Apply advanced troubleshooting techniques to provide unique solutions depending on customer use cases.
  • Leverage your extensive support experience to work with internal AWS teams on improving our services.
  • Drive projects that improve support-related processes and our customers’ technical support experience.
  • Drive customer communication during critical events

Basic qualifications:

  • Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering,
  • Mathematics, Physics, or a related field.
  • Experience with Linux or Windows system administration
  • Experience with web-based services and applications, Apache, Tomcat etc.
  • Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, TCP
  • Experience operating and troubleshooting email services and SMTP

Experience In Either : Storage:

  • Understanding of Software Defined Storage (SDS) and Content Delivery Networks
  • Good knowledge of storage protocols: iSCSI, NFS, CIFS, SMB
  • Experience troubleshooting file system, block and object storage
  • Knowledge of large-scale storage architectures and backup/DR strategies
  • Experience troubleshooting file system, block, and object storage

OR Content Delivery/Media:

  • Understanding of Content Delivery Networks
  • Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming)
  • Experience working with REST API based services

Preferred qualifications:

  • Knowledge of client/server and distributed systems / AWS Cloud architecture patterns
  • Experience scripting (i.e. bash, Python, PowerShell etc.) would be an added advantage
  • Exposure to various AWS services would be an added advantage
  • Strong analysis and troubleshooting skills and experience
  • Self-starter who is excited about learning new technologies on a daily basis
  • Excellent oral and written communication skills
  • Customer service experience / strong customer focus
  • Strong multi-tasking skills
About Amazon Web Services

At Amazon, we hire the best minds in technology to innovate and build things for the benefit of our customers. That intense focus on customers is why we are one of the world’s most beloved brands – it’s part of our company DNA. And this is that rare opportunity to be part of Amazon.

As a Software Development Engineer working in the Amazon team, you will get the first-hand experience managing a distributed service end to end. You will be surrounded by people who are extremely smart and passionate about cloud computing. Our work has an impact on many Amazon customers. You will work in a fast-paced environment and do everything from determining priorities and designing features, to re-architecture as necessary, making operational improvements, automated testing, to mentoring others. The best candidates show true end-to-end ownership. We offer a playground of opportunities for builders to build and make history!

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

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