Amazon Web Services
Amazon Web Services
Jobs / Cloud Support Engineer-II

Cloud Support Engineer-II
Posted on: 4th May, 2020 | Closed

Skills docker
Experience 6 years+ exp
Cost to Company Best in industry
Job Location Bangalore
Openings 5

Amazon has built a reputation for excellence with a mission to create the most customer-centric company in the universe, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon has a fast-paced environment where we “Work Hard, Have Fun, Make History.”

Amazon Web Services (AWS) is carrying on that tradition as the global leader in Cloud technologies. As an increasing number of enterprises move their critical systems to the cloud, we are in need of high-powered technical talent to help our customers navigate the operational challenges and complexities of cloud computing.

AWS Support provides global technical support to a wide range of customers as they build applications on top of AWS services. As a member of the AWS Support team in AISPL, you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within AISPL who are developing these new capabilities. Amazon has a team of talented Support Engineers located in seven countries around the world and are growing rapidly.

Every day will bring new and exciting challenges on the job while you:

  • Work on critical, highly complex customer problems that will span multiple AWS services.
  • You will be working in day shift, we follow the “follow the sun model”
  • Troubleshoot application deployments, recreate customer issues, and build proof of concept applications.
  • Write and interpret configuration scripts for customer environments to install programs, configure logging, and modify configuration files.
  • Dive deep to resolve problems at their root, looking for failure patterns, and suggest fixes.
  • Apply troubleshooting techniques to provide unique solutions depending on customer use cases.
  • Leverage your experience to work with internal AISPL teams on improving our services.
  • Drive projects that improve support-related processes and our customers’ technical support experience.
  • Create tutorials, how-to videos, and other technical articles for internal and customer communities.

Basic Qualifications:

  • Bachelor’s degree in computer science or previous computer engineering or software engineering experience.
  • 6+ years of experience in a technical position.
  • Excellent oral and written communication skills.
  • Able to multitask, prioritize, and manage time efficiently
  • Communicating with customers through various channels
  • Ensure customer satisfaction and provide professional customer support.
  • Excellent customer support skills & strong problem-solving skills

Technical requirements:

  • Expert level knowledge in Containers, dockers and Kubernetes.
  • Minimum 2 years of experience working in large container-based infrastructure.
  • Certifications in containers technology like CKA will have an advantage.
  • Working knowledge of AWS/Azure or any similar cloud platform
  • Hands-on experience and troubleshooting skills in UNIX environment
  • Excellent understanding of cloud and Virtualization (Hypervisors, VMware, Xen) environment
  • One or more scripting language (e.g. Bash, PowerShell, Ruby, Python,)
  • One or more version control platform (e.g. Git, Perforce, SVN, TFVC)
About Amazon Web Services

At Amazon, we hire the best minds in technology to innovate and build things for the benefit of our customers. That intense focus on customers is why we are one of the world’s most beloved brands – it’s part of our company DNA. And this is that rare opportunity to be part of Amazon.

As a Software Development Engineer working in the Amazon team, you will get the first-hand experience managing a distributed service end to end. You will be surrounded by people who are extremely smart and passionate about cloud computing. Our work has an impact on many Amazon customers. You will work in a fast-paced environment and do everything from determining priorities and designing features, to re-architecture as necessary, making operational improvements, automated testing, to mentoring others. The best candidates show true end-to-end ownership. We offer a playground of opportunities for builders to build and make history!

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

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