Amazon Web Services
Amazon Web Services
Jobs / Cloud Support Engineer (DevOps)

Cloud Support Engineer (DevOps)
Posted on: 9th October, 2019 | Closed

Skills Java
Experience 3-10 years exp
Cost to Company Best in industry
Job Location Bangalore
How to apply Take a 40 mins screening test organized by Amazon Web Services.
  • Opening time: Oct 18, 2019 01:30 PM UTC
  • Closing time: Oct 27, 2019 07:25 PM UTC
Note: You can take the test anytime between the given duration

Amazon has built a reputation for excellence and Amazon Web Services (AWS), the cloud product line of Amazon is carrying on that tradition while leading the world in Cloud technologies. Amazon Internet Services Private Limited (AISPL), the local reseller of AWS cloud in India is seeking talented engineers, well versed in DevOps technologies, automation, infrastructure orchestration, configuration management and continuous integration, who are not constrained by how “things are usually done”. As a member of the AWS Premium Support Team at AISPL, you will be at the forefront of Cloud technology, assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications.

Amazon has a fast-paced environment where we “Work Hard, Have Fun, Make History.” As a premium cloud support engineer at AISPL, you would typically be involved in the following activities on a day to day basis:

Empowering AISPL’s customers who use AWS deployment management services such as (but not limited to):

  • ECS (Orchestrating Docker Containers),
  • EKS (Kubernetes)
  • CloudFormation,
  • Elastic Beanstalk,
  • CodeDeploy, CodePipeline, CodeCommit (Implementing CI/CD pipelines on AWS),
  • OpsWorks (Automate operations with Chef)

Act as a customer’s advocate and have a strong voice into the product development teams. This includes:

  • Raising feature requests on behalf of the customers’ use cases
  • Ensuring timely communication and drive technical issues towards closure
  • Raising bug reports
  • Not just fixing issues, but also helping customers architect and optimize their AWS cloud infrastructure

Apart from working on a broad spectrum of technical issues, an AWS Premium Support engineer at AISPL may also coach/mentor new hires, develop and deliver trainings, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting or work with leadership on process improvement and strategic initiatives.

As we operate on the follow-the-sun model, with support sites in 7 locations globally, there is no after-hours on-call or mandated overtime in this role.

A suitable candidate would be someone who is extremely customer-focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their technical issues.


  • Bachelor’s degree in Information Science / Information Technology, Computer Science / Engineering or a related field OR equivalent work experience in a technical position
  • Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
  • Experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)


3+ years of Experience in administration and troubleshooting for one (1) or more of the following:

  • DevOps/Deployment

  • Orchestration Management

  • Configuration Management

  • Continuous Integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible, or related tools)

  • 3 to 10 years of experience in a technical position in the following technologies (We are hiring at multiple levels)

  • System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)

  • Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, or LAN/WAN)

  • One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)

  • One or more scripting language (e.g. Bash, PowerShell, Ruby, Python, ebextensions)

  • One or more version control platform (e.g. Git, Perforce, SVN, TFVC)

  • Experience managing full application stacks from the OS up through custom applications

  • Programming language experience (e.g. Java, node.js, Javascript, .NET, PHP)

  • Exposure to Virtualization (Hypervisors, VMware, Xen)

  • Understand the complete deployment lifecycle from design, build, test, deploy

  • Support / Troubleshooting experience

  • Excellent oral and written communication skills – customers contact us via calls, chats, and email.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

About Amazon Web Services

At Amazon, we hire the best minds in technology to innovate and build things for the benefit of our customers. That intense focus on customers is why we are one of the world’s most beloved brands – it’s part of our company DNA. And this is that rare opportunity to be part of Amazon.

As a Software Development Engineer working in the Amazon team, you will get the first-hand experience managing a distributed service end to end. You will be surrounded by people who are extremely smart and passionate about cloud computing. Our work has an impact on many Amazon customers. You will work in a fast-paced environment and do everything from determining priorities and designing features, to re-architecture as necessary, making operational improvements, automated testing, to mentoring others. The best candidates show true end-to-end ownership. We offer a playground of opportunities for builders to build and make history!

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

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