OPENS AT: Aug 06, 12:30 PM

CLOSES AT: Aug 22, 06:25 PM

DURATION: 16 days 5h 55m

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ABOUT CHALLENGE

Intelligence Augmentation (IA) in many ways is a much safer bet than AI for enterprise organizations. Instead of targeting the lofty and extremely challenging goals of artificial general intelligence (or machines that can successfully perform any intellectual task that a human being can), Intelligence Augmentation (IA) can be more narrowly focused on specific tasks that are much more achievable. As a result, integrating Intelligence Augmentation (IA) technologies into organizations is a wiser investment with a quicker ROI.

Intelligence Augmentation (IA) is the catalyst for the future economy that is the empathy economy. What is an empathy economy, you ask? Empathy economy refers to appealing to customer emotion and delivering consistently exceptional Customer Experience (CX) as a key differentiator. With increased pressure on call centre agents and other knowledge workers, to deliver enhanced CX, it’s critical for them to avoid certain call behaviours that frustrate customers and negatively impact CX.

Cogito performs live, in-call voice analysis to augment behaviour in real time to create better human connections at scale with call centre agents, wherever they work – in contact centre, in a BPO, or remotely. We would love to throw the same challenges that each one of our Cogicians are trying to solve for enriching human interactions.

This is your chance to showcase your prowess in AI, ML modelling, and get a chance to meet Cogicians who are making a real difference in building the products for leading the transformation in "empathy economy".

Themes

Prizes

Main Prizes:

Special Prizes:

Resource Center

AMA/Webinar:

Cogito Corporation will conduct the AMA/Webinar to clarify any problem statement-related questions. This AMA/Webinar will be recorded and published on the hackathon microsite. Refer to the document below for the AMA/Webinar format.
For any platform-related queries, candidates can either use the discussion platform that will be available on the hackathon page or they can drop a mail to support@hackerearth.com.

Total duration : 1 hour

       1.  INTRODUCTION [ Duration: 10-15min ]

  • Problem Statement 
    • Background knowledge - Business/Technical explanation of the Themes name
    • Complete download of the Problem statements listed on the microsite
      •  Overview, Tasks, Example, Submission, Resources 
    • Explanation of resource(s) - provided under the theme
    • Overall ‘ask’ in simpler terms - Pain point to be targeted
  • Restrictions
    • Technology Stack (Ex: Data, AI/ML, Full-stack etc.)
    • Industry, use-case or environment
    • Product/API/service (Ex: Azure, NPCI-API, Jetbrains IDE, etc.)
      • Product usage details

       2. CALL TO ACTION [Duration: 5-10min]

  • Submission expectation -
    • Task to be implemented
      • Must have features [Minimum requirement]
      • Good to have features [Intermediate]
      • Extra effort [ plus point / brownie point]
    • Ex : Web/desktop/mobile (android, iOS) Application, API, Tool, Engine, etc.
    • Formats : apk, exe, xcode, zipped source code
  • An important part of the problem statement to be focussed on
  • Area of Innovation

       3. GENERAL GUIDELINES [Duration: 5min]

  • Quick overview of 
    • General submission guidelines ( Submission fields, formats, necessary files, etc.)
    • Evaluation parameters (Idea + prototype)

(Shared over microsite and relevance to the given Problem Statement)

  • Tips, tricks, advice as a mentor

       4. Q&A [Duration: 35mins]

  • Addressing all the queries / issues raised by participants
  • Giving relevant feedback wherever required
  • Team-wise query if required.
  • Quick going through the general FAQ for the particular HT

ResourceDeck template for reference

ABOUT COMPANY

AI coaching that goes beyond traditional speech analytics 

Cogito (www.cogitocorp.com) is the market leader in human-centred AI coaching,  with over a decade of advanced R&D and hundreds of millions of analysed phone conversations. Our unique combination of rich human behaviour insights with real-time streaming natural language processing, unique to Cogito, allows us to combine the best of both worlds for a truer understanding of employee behaviour and customer sentiment in real-time. 

Our valued investors

Cogito (www.cogitocorp.com) is advancing the way people communicate by applying machine learning to enhance conversations in real-time. This is your chance to be a part of an industry-leading team that is making a real difference using the latest cloud technologies for building highly scalable products. Cogito performs in-call voice analysis and delivers real-time guidance to call centre agents and unprecedented insights to managers to an impressive portfolio of Fortune 500  clients.

Cogito provides human aware technology to help professionals elevate their performance. Cogito’s contact center AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of agents in the world’s most successful enterprises – improving sales results, delivering world-class service and enhancing the quality of care. Backed by OpenView Ventures, Romulus Capital and Salesforce Ventures, Cogito is headquartered in Boston, MA. At Cogito, we are united through the common goals of producing innovative technology, driving customer success, and helping people live more productive lives.

Cogito in news!

GUIDELINES

  1. This is an individual-participant challenge.

  2. After you have built your application, you must do the following:

    • Submit the solution in .zip format
    • At the end of the pag...
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FAQs

Sample challenge

1. Can I participate in a sample challenge?

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