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[Culture] At Freshdesk, relationships come first; work next

[Culture] At Freshdesk, relationships come first; work next

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Raghu Mohan
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November 21, 2013
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3 min read
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The most practical times to start up is either before you have children and after they’ve left home. However, in the past few years or so, we’ve seen quite a few middle aged people leave their cushy, high paying jobs to start their own companies. The risks are much higher - you probably have children by now and you have a few significant mortgages to close as well and a steady income keeps them at bay.

But there’s another argument, that because the stakes are so high, businesses started by these middle aged ones are probably more well thought out and have a better chance to succeed. There are no numbers that we have to validate this claim, but we know for a fact, that Girish Mathrubootham and his company Freshdesk definitely do so. (Read their whole story here)

Started in 2011, the company currently houses over a 150 employees and is one of the fastest growing solutions provider of customer support solutions in the SaaS space. It is one of the most sought after companies to work for in the startup space in India and the company is also hiring quite prolifically.

But what is it like to work at Freshdesk? What is its culture? And what are you up for when you go to work with them? We got Freshdesk’s founder, Girish, in a very candid interview to answer all these questions and more.

Read on -

HE: When you started Freshdesk, did you have a culture of some sort in mind? Or were you too busy getting things started up?

Girish: Even before starting Freshdesk I have run large successful Product teams and I always focus on a simple aspect - Everyone deserves a Happy Work environment. For me it's always "Relationships first, Work Next". I believe that building products is like running a marathon and not a 100m dash. So you have to have a team that can go on and on and on for years together winning, laughing and crying together. Also I believe that life is too short to be dealing with jerks - so we try hard not to be one.

HE: Was starting up in Chennai difficult? Were there any challenges you faced because Freshdesk was based out of Chennai?

Girish: I have never felt that. Chennai is where I first tasted success in life and it continues to pull me back (I moved to the US twice and came back on both occasions. We almost moved to Bangalore and dropped the plan at the last minute.) It is almost as if "I love this city and it loves me back even more."

So I think we are happy and proud to be a Chennai Startup.

HE: You've spent a lot of time in Zoho, whose culture a lot of people speak very highly of. How much of that rubbed off on you and did you carry that over to Freshdesk?

Girish: I have spent close to ten years at Zoho and I love and respect the culture at Zoho. (To put that in context - I changed four jobs in four years and I spent 10 years at Zoho) I would definitely agree that I have learnt a lot about building teams and culture at Zoho and you will find a lot of cultural similarities. We have also improved on some aspects which we have evolved internally at Freshdesk.

HE: What are the top 4 ideals that you live by at Freshdesk?

Girish:

  1. Everyone deserves a Happy work environment
  2. By default trust (everyone)
  3. Relationships first, Work next
  4. Learning by doing is best way of learning (No classroom trainings)

HE: What is the attitude of coders who have been successful at Freshdesk?

Girish: Our successful coders are like nerds everywhere. They are mostly silent and introverted. They are brilliant in their code. They like playing with their tech toys (think Raspberry Pis or Linux boxes or the Philips Hue lights). They let their work speak for themselves and their pays are really skewed and higher when compared to others with similar experience.

In other words, we are an engineering driven company and understand the value of good engineers.

HE: How important is academic background at Freshdesk?

Girish: We don't worry about fancy universities or degrees. We have someone who hasn't yet finished engineering. We also have an MBA from Carnegie Mellon.

HE: What do you do for fun at Freshdesk?

Girish: We play foosball. We had our Freshdesk Foosball championship where my team lost in the semifinals. We work. (Seriously, at least for a lot of us, work at Freshdesk is a lot of fun. But I know that you won't believe me and that's ok)

We also run internal hackathons. Our marketing team once asked "Why should developers have all the fun?" and then we had the world's first marketing hackathon (internally). We have a cricket team called the Freshdesk Falcons who won a local tournament two months ago. Our Product manager is also a DJ who likes to keep us on our feet at company parties.

HE: What's the experience of a new hire at Freshdesk? How do you get them to feel at home?

Girish: We don't do anything special. We are growing fast but we are organized into smaller teams. So I think the friendly small team first absorbs the new hire and then the other interactions happen during lunch, coffee or company events. We also have recently started our company Intranet and we hope our people will start conversing there.

HE: Culture wise, what are 3 red flags which signal a bad hire?

Girish:

  1. Whining / Cribbing
  2. Lack of ownership
  3. Spreading negativity

HE: In one line, what is Freshdesk's culture?

Girish: This was really tough to answer. So we did a quick hallway poll asking each person to tell us in one line what they really liked about working at Freshdesk. The almost unanimous answer was "Operational Freedom and a fun work environment"

Freshdesk is bound to go places and they’re still a fun, startup-y environment to work for. Want a beach side view as you work for one of the most exciting SaaS companies in the world?

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Raghu Mohan
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November 21, 2013
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Introducing HackerEarth OnScreen: AI-powered interviews, around the clock

Introducing HackerEarth OnScreen: AI-powered interviews, around the clock

Tech hiring has a blind spot, and it's not the resume pile, the take-home tests, or even the interview itself. It's the gap between when a great candidate applies and when your team is available to talk to them. That gap costs you more top talent than any competitor does.

Today, HackerEarth OnScreen closes it permanently.

The real cost of scheduling friction

Most companies assume they lose candidates to better offers. The data tells a different story.

A developer weighing two opportunities almost always moves forward with the company that responded first, not the one that sent a calendar invite for Thursday. AI-generated resumes have flooded inboxes, making screening harder. Engineering teams the people best positioned to evaluate technical depth have limited hours. Recruiters are under pressure to move faster while maintaining quality.

Something had to change.

What OnScreen does

OnScreen doesn't just automate scheduling. It conducts the interview.

A candidate who applies at 11 PM gets a full interview before Monday morning through lifelike AI avatars with built-in identity verification and proctoring. The experience is a genuine two-way conversation: dynamic, adaptive, and role-calibrated. This is not a chatbot filling out a scorecard.

One enterprise customer screened more than 2,000 candidates in a single weekend with complete consistency and zero interviewer bias.

"Recruiters are under pressure more than ever. The volume of applicants has surged, AI-generated resumes have made initial screening harder, and the risk of missing the right candidate keeps climbing. OnScreen was built so that no qualified candidate is overlooked because nobody was available to interview them."
— Vikas Aditya, CEO, HackerEarth

Three capabilities, combined for the first time

In-depth interviewing that evaluates reasoning, not recall.
OnScreen conducts dynamic technical conversations that adapt to how each candidate responds. It probes the depth of knowledge, follows threads, and evaluates the quality of thinking behind each answer not just whether the answer is correct. Every interview runs on a deterministic framework: the same structure for every candidate and no panel-to-panel variation.

Integrated proctoring, built in from the start:
Enterprise-grade proctoring is woven directly into the interview flow not bolted on as an afterthought. Legitimate candidates won't notice it. The ones who shouldn't be in your pipeline will.

KYC-grade candidate verification
OnScreen brings identity verification standards from financial services into technical hiring. Proxy candidates, resume misrepresentation, and skills that don't match the application – all three gaps were closed at the source.

What hiring teams are saying

"Before OnScreen, we had no reliable way to measure candidate quality, especially with the rise of AI-generated CVs. Now, screening is far more objective. Roles that previously took much longer are now being closed within three to four weeks."
— Pawan Kuldip, Head of Human Resources, Discover Dollar Inc.

Built for everyone in the process

For engineering teams:
Fewer hours on screening calls. Senior engineers focus on final-round conversations, not first-pass filters.

For recruiters:
Pipelines that move. Candidates evaluated and scored before the week starts.

For candidates:
A consistent, skills-first experience, regardless of when they apply or where they're located.

OnScreen integrates directly into HackerEarth's existing platform alongside Hiring Challenges, Technical Assessments, and FaceCode. It extends your interviewing capacity without adding headcount.

The hiring bar just got higher. Everywhere.

Top talent expects swift, fair processes. Companies that deliver both, at scale, around the clock, will hire the engineers everyone else is still scheduling calls about.

OnScreen is now live for enterprise customers. Request access at hackerearth.com/ai/onscreen.

HackerEarth powers technical hiring at Google, Amazon, Microsoft, and 500+ global enterprises. The platform supports 10M+ developers across 1,000+ skills and 40+ programming languages.

What It Takes to Keep Gen Z Engaged and Growing at Work

What It Takes to Keep Gen Z Engaged and Growing at Work

Engaging Gen Z employees is no longer an HR checkbox. It's a competitive advantage.

Companies that get this right aren’t just filling roles. They’re building future-ready teams, deepening loyalty, and winning the talent market before competitors even realize they’re losing it.

Why Gen Z is Rewriting the Rules

Gen Z didn’t just enter the workforce. They arrived with a different operating system.

  • They’ve grown up with instant access, real-time feedback, and limitless choice. When work feels slow, rigid, or disconnected, they don’t wait it out. They move on. Retention becomes a live problem, not a future one.
  • They expect technology to be intuitive and fast, communication to be direct and low-friction, and their employer to reflect values in daily action, not just annual reports.

The consequence: Outdated systems and poor employee experiences don’t just frustrate Gen Z. They accelerate attrition.

Millennials vs Gen Z: Similar Generation, Different Expectations

These two cohorts are often grouped together. They shouldn’t be.

The distinction matters because solutions designed for Millennials often fall flat for Gen Z. Understanding who you’re designing for is where effective engagement strategy begins.

Gen Z’s Relationship with Loyalty

Loyalty, for Gen Z, is earned, not assumed.

  • They challenge outdated processes and push for tech-enabled workflows.
  • They constantly evaluate whether their current role offers the growth, flexibility, and purpose they need. If it doesn’t, they start looking elsewhere.

Key insight: This isn’t disloyalty. It’s clarity about what they want. Organizations that align experiences with these expectations gain a competitive edge.

  • High turnover is the cost of ignoring this.
  • Stronger teams are the reward for getting it right.

What Actually Works

1. Rethink Workplace Technology

  • Outdated tools may be invisible to older employees, but Gen Z sees them immediately.
  • Modern HR tech and collaboration platforms improve efficiency and signal investment in people.
  • Invest in tools that reduce friction and enhance daily experience, not just track performance.

2. Flexibility with Clear Accountability

  • Gen Z values autonomy, but also needs clarity to thrive.
  • Hybrid and remote models work when paired with well-defined goals and explicit ownership.
  • Focus on outcomes, not hours. Autonomy with accountability is a combination Gen Z respects.

3. Continuous Feedback, Not Annual Reviews

  • Annual performance reviews feel outdated. Gen Z expects real-time feedback loops.
  • Frequent, actionable feedback helps employees improve faster and signals that their growth matters.
  • Make feedback a weekly habit, not a twice-yearly event.

4. Make Growth Visible

  • If career paths aren’t clear, Gen Z won’t wait. They’ll look elsewhere.
  • Internal mobility, structured learning paths, and reskilling opportunities signal future potential.
  • Invest in learning and development and make career trajectories explicit.

5. Build Real Belonging

  • Inclusion must show up in daily interactions, not just company values documents.
  • Inclusive environments where diverse perspectives are genuinely sought produce better decisions and stronger engagement.
  • Gen Z quickly notices when DEI is performative. Build it into everyday interactions.

6. Connect Work to Purpose

  • Gen Z wants to see how their work matters in a direct, traceable way.
  • Linking individual roles to tangible business outcomes increases ownership and engagement.
  • Purpose-driven work isn’t a perk. It’s a retention strategy.

7. Prioritize Well-Being

  • Burnout is a performance problem before it becomes attrition.
  • Mental health support, sustainable workloads, and genuine flexibility reduce stress and sustain engagement.
  • Policies must be real in practice. Gaps erode trust.

How to Attract Gen Z from the Start

Job Descriptions That Tell the Truth

  • Generic postings don’t convert Gen Z candidates. They want specifics: remote or hybrid expectations, real growth opportunities, and culture in practice.
  • Transparent job descriptions attract better-fit candidates and reduce early attrition.

Skills Over Experience

  • Gen Z and organizations hiring them increasingly value potential over tenure.
  • Skills-based hiring opens access to a broader, more diverse talent pool and builds teams equipped for change.
  • Hire for capability and future-readiness, not just years on a resume.

The Bottom Line

Retaining Gen Z isn’t about perks. It’s about rethinking the employee experience from the ground up.

  • Flexibility without accountability fails.
  • Purpose without visibility is hollow.
  • Growth that isn’t visible or structured drives attrition faster than most organizations realize.

The payoff: When organizations combine the right technology, real flexibility, continuous feedback, visible growth paths, and genuine inclusion:

  • Gen Z doesn’t just stay. They perform at a higher level.
  • Adaptive, future-forward thinking compounds over time.

That’s what separates organizations that thrive in today’s talent market from those constantly replacing people who left for somewhere better.

AI Tools for HR Managers in 2026: What's Actually Working (And What Isn't)

The current state of AI adoption in HR
88% of HR leaders say their organizations have not yet realized significant business value from AI. That number is striking, given that 91% of CHROs now rank AI as their single top priority. The gap is not a technology problem it is an adoption and strategy problem. Most HR teams have added AI to their workflows in some form, but very few have moved past experimentation into real, measurable impact.

This guide is for HR managers who want to change that. Not a list of tools to bookmark and forget, but a clear-eyed look at where AI is delivering results in 2026, what separates the tools that work from the ones that don't, and how to actually use them.

The adoption gap that most HR leaders aren't talking about

AI is present but underutilized.
According to the SHRM State of AI in HR 2026 report, 62% of organizations use AI somewhere in their business. But only 11% have embedded AI into daily workflows, defined as more than 60% of employees using it daily. That is a significant divide and explains why so many AI investments feel underwhelming.

Managers experiment more than employees.
A July 2025 Gartner survey of 2,986 employees found that 46% of managers are experimenting with AI, compared to just 26% of employees. Most organizations encourage exploration but fail to provide the structure, expectations, or training needed to make AI stick. Only 7% of organizations give employees guidance on how to use the time AI saves them.

The result: wasted potential.
Workforces have access to powerful tools but no framework for using them strategically. AI becomes another tab open in the browser, rather than a fundamental shift in how work gets done.

The opportunity is real.
Organizations that have moved from experimentation to integration are seeing tangible outcomes:

  • AI-powered recruitment tools reduce time-to-hire by an average of 30 days.
  • AI automates up to 60% of routine HR tasks, saving employees five or more hours per week.
  • Predictive analytics reduces voluntary turnover by 22–28% in the first year of deployment.

Capturing this opportunity requires the right tools and the right strategy.

Why 2026 is different from every other year of "AI in HR"

1. Skills-based hiring has gone mainstream.
Josh Bersin's 2026 Talent Report found that 72% of companies are moving away from degree requirements in favor of skills-based evaluation. Gartner reports that 65% of enterprises are actively prioritizing it. The traditional resume is no longer the most reliable signal of candidate quality, especially in tech roles where the half-life of skills is just two years.

2. Agentic AI has arrived.
Earlier generations of HR AI could automate tasks or analyze data. Agentic AI can plan, act, and iterate across entire workflows without constant human direction. 48% of large companies have already adopted agentic AI in HR, with projections showing 327% growth by 2027. This is no longer experimental.

3. Regulatory pressure is real.
The EU AI Act now classifies hiring AI as high-risk, making transparency and audit trails a legal requirement. Any AI tool influencing hiring decisions must be explainable. Black-box systems are a compliance liability.

What separates genuinely useful HR AI tools from the rest

They augment judgment rather than replace it.
Great HR AI tools make professionals better at their jobs. They surface the right information at the right moment, flag unnoticed patterns, and reduce cognitive load. Tools that try to remove humans entirely create legal risk and distrust. 88% of HR leaders haven’t seen ROI largely because their tools automate the wrong things.

They generate actionable insight, not just output.
Predictive models identify at-risk employees six months before they leave, skills-gap analyses shape hiring plans before a role opens, and candidate matching highlights transferable potential. This is the difference between AI that saves time and AI that changes decisions.

They are transparent and explainable.
Employees trust AI-generated reviews twice as often when they understand the criteria. 67% of candidates accept AI screening as long as a human makes the final call and the process is explained. Transparency builds trust, drives adoption, and ensures compliance.

Top AI tools for HR managers in 2026

HireVue
Standard for AI-powered video interviews and structured candidate assessments at scale. Cuts time-to-hire by 50%, supports 40+ languages, and uses IO psychologist-vetted guides. Bias audits and deterministic algorithms ensure fairness. Ideal for regulated industries and high-volume hiring.

Eightfold AI
Built for skills-first talent strategy. Maps 1.6 billion career profiles to a skills graph, matching candidates on potential rather than keywords. Increases recruiter productivity by 50%+ and reduces diversity sourcing time by 85%. Best for large enterprises focused on internal mobility and workforce planning.

Workday
Comprehensive HR platform with agentic AI for workforce planning, analytics, and employee lifecycle management. Acquisition of HiredScore integrates AI recruiting orchestration. Suitable for organizations needing a single system for headcount planning to performance reviews.

Lattice
Focuses on employee performance and engagement. AI identifies growth patterns, surfaces feedback trends, and flags disengagement early. Predictive models detect at-risk employees six months in advance, enabling targeted retention strategies. Ideal for culture and retention-focused organizations.

HackerEarth
Covers full tech hiring lifecycle, from sourcing developers through hackathons to live technical interviews. OnScreen AI interview agent uses lifelike avatars for structured, bias-free interviews. Ensures verification and cheat-proof processes. Trusted by Google, Amazon, Microsoft, Barclays, and Walmart.

Moving from experimentation to impact: a practical framework

1. Start with one high-friction problem.
Automate workflows that cost the most time or cause the most inconsistency typically initial candidate screening. Measure outcomes to justify next investments.

2. Define success before deployment.
47% of CHROs haven’t established clear AI productivity metrics. Set baseline and target improvements: time-to-shortlist, quality-of-hire, recruiter hours per hire anything trackable.

3. Put managers in the loop.
AI adoption gaps are often a manager problem. Give managers specific use cases, integrate AI into workflows, and provide language to discuss it with their teams.

The bottom line

AI will not change HR’s fundamental nature it remains a people function requiring judgment, empathy, and context. What AI improves is:

  • The quality of information available for every decision.
  • The time HR teams spend on work that doesn’t require judgment.

Organizations getting ahead in 2026 are those that select the right tools for the right problems and give teams structure to use them effectively. That is where the real advantage lies.

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